Effective Date: September 1, 2026
Because our products consist primarily of freshly prepared food, refunds and cancellations are handled according to the circumstances of each order.
Order Cancellations
Customers should contact NJS African Kitchen & Lounge as soon as possible if they need to cancel an order.
An order may generally be canceled for a refund if food preparation has not yet begun.
Once preparation has started, an order may no longer be eligible for cancellation or a full refund because the food is being prepared specifically for that order.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as reasonably possible.
We may request your order number, receipt, photographs, or other information necessary to verify the issue.
Depending on the circumstances, we may offer an appropriate replacement, store credit, or refund for the affected item.
Food Quality Concerns
If you believe there is a problem with the quality of your food, please contact us promptly so we have an opportunity to review and address the concern.
Refunds are not automatically provided solely because of personal taste preferences or because a customer changes their mind after an order has been prepared.
Third-Party Orders
Orders placed through Toast, delivery platforms, or other third-party services may also be subject to the refund and cancellation procedures of the platform through which the transaction was processed.
When applicable, a refund may need to be processed through the original payment or ordering platform.
Refund Processing
Approved refunds will generally be issued to the original method of payment. The time required for a refund to appear in a customer’s account may depend on the payment processor or financial institution.
Catering & Large Orders
Catering and large orders may have separate deposit and cancellation requirements.
Any specific cancellation deadline, non-refundable deposit, or refund provision provided in a catering quote, invoice, or agreement will control that order.
Customers should review those terms before submitting a catering deposit or final payment.
Contact Us About an Order
-
NJS African Kitchen & Lounge
-
Address: 728 W 23rd St, Tulsa, OK 74107
-
Phone: (918) 330-0194
-
Email: info@njskitchenandlounge.com or njskitchenlounge@gmail.com
